Frequently Asked Questions

Why use Credit Crunch UK ?

We are not the only claims management company in the market, but we believe that we have the edge when it comes to customer service, attention to detail and professionalism. As a minimum, a credible claims management company will have in-house financial services, banking, and insurance expertise. We have industry experience in all of these areas. On top of that, we have a management team with a proven track record of growing companies that stand out from the crowd when it comes to quality of service. Our statement “representing the consumer” is central to everything we do, but it doesn’t end there. In order to deliver a high-quality service, we work hard at maintaining good working relationships with the organisations that are the subject of your complaint. We spend more time preparing your case, but in doing so we make the whole process much more efficient.

 

Do I need to use a claims manager ?

 

Our customers tell us that we offer very good value for money. They also tell us that by using our service, they feel more optimistic about reaching a favourable settlement. The choice is of course yours and you are fully entitled to make a claim yourself. If you decide to represent yourself, there is no reason why with enough time, tenacity and knowledge you wouldn’t be successful. We would however urge you to consider whether you have the time, the experience, the industry knowledge and the appetite for it.

 

How long will it take until a decision is reached ?

 

We will work proactively, so that your case is paid due attention and investigated in a timely fashion. The timeline from start to finish will depend on the circumstances of your case and the course that the complaint takes. There are obligations for firms to acknowledge and respond to complaints and we will ensure that these are met. As a guide, complaints normally take 8 to 12 weeks to resolve but it can be longer in some cases. Once we have reviewed your case, we will give you an idea of how long it should take and thereafter provide you with regular updates.

 

How does your relationship work with your solicitors regarding invalid loans and credit cards ?

 

For our clients who would like to clear either or in fact both their loan and their credit card debt, then we work with our preferred solicitors who specialise in litigation claims against national and multi-national organisations. As specialists in their field they have the necessary in house legal expertise required to bring a case of this type against the lenders.

 

Whilst the solicitors will take full responsibility for processing your claim, in the unlikely event that you become dissatisfied with the service, Credit Crunch UK will ensure that your complaint is dealt with swiftly.

 

If you have any specific questions or issues you would like to discuss then please do give us a call or email us at enquiries@creditcrunchuk.org.uk

 

Is your Credit Agreement Unenforceable ?

 

Has your mortgage, loan, credit card or insurance credit agreement violated the terms of the Consumer Credit Act 2006?

 

Has the interest rate been calculated correctly? Have unfair or hidden charges been levied against you? Have you been incorrectly sold Payment Protection Insurance?

 

You may not know the answer to the above questions, all of which define whether the credit agreement you have entered into is legally enforceable.

 

At Credit Crunch UK we specialise in finding the answers to these questions through our exhaustive 'Claims Verification' process.

 

Our efficient and professional legal staff will individually and rigorously assess your specific circumstances to confirm the legitimacy of your claim.

 

What agreements are covered by Credit Crunch UK ?

 

Credit Crunch UK can proceed with a claim against any credit agreement, governed by the Consumer Credit Act 2006, so long as the amount concerned is between £2,000 and £25,000. The agreement must also have been initiated before April 2007.

The following policies are covered within our review:

 

 Consolidation Loan
 Car Loan
 Credit Card
 Personal Loan
 Store Card
 Mortgage Advance

 

I don’t have my paper-work, will I still be able to claim ?

 

To effectively and efficiently process your compensation claim, Credit Crunch UK will require original paperwork, sourced from the relevant credit agreement provider. For this reason, a claim can be pursued, even if you possess none of the paperwork relating to your agreement.

 

What if the audit establishes I do not have a claim, will I get a refund ?

 

Credit Crunch UK has no upfront fees therefore no refund required. However, the solicitors audit fee is non-refundable.

 

During a claim against my provider, Can I continue to use my credit card ?

 

Credit Crunch UK would advise that, once you have granted authority to act on your behalf in such manner, that you make no further transactions on your credit card. Continued usage may have a detrimental effect on the successful completion of your claim.

 

Should I continue making my monthly payments ?

 

Yes, continue making a payment until you are told otherwise by the solicitor.

 

Will I have to discuss this with the Creditor ?

 

Aside from the circumstances outlined above regarding the continuation of payment, there is no action or process undertaken by Credit Crunch UK that will adversely affect your ability to obtain credit from lenders or impact upon your credit rating in any way.

 

Will I be able to receive a refund of some or all my or all my previous loan repayments ?

 

Credit Crunch UK will process ALL aspects of your compensation claim independently, once we have obtained your authorisation to do so. You will not be required to have discussion, or otherwise be in contact with the specific creditor in any way.

 

Will I be responsible for solicitor costs ?

 

Credit Crunch UK employs a completely transparent cost structure, as detailed above. There are no hidden fees or supplementary charges and all solicitors' costs will be absorbed by Credit Crunch UK, or in the case of a success claim, recovered from the lender.